We are seeking a Hospitality Manager to lead our team! Are you a gifted manager with a proven track record in service excellence and building great teams? Do you love the idea of delivering exceptional cider experiences at a farm-based cidery that crafts award-winning cider? Then we’d love to hear from you!
Quick Stats
- Compensation: $60-70K salary + bonus based on profit
- Vacation: 4 weeks paid + option of 1 week unpaid
- Work week schedule: Wednesday through Sunday, 9:30am to 5:30pm
- Level of responsibility: on the leadership team reporting to the CEO. Managing a team of up to 15 and a budget of $1M
- Front line customer service time: 30%, varies by season
The Job
Our Hospitality Manager (otherwise known as a Restaurant Manager) creates the conditions for an exceptional guest experience, all while meeting Sea Cider’s financial targets. This person is a member of our Senior Management Team, reports to the CEO, and leads our Hospitality Department, managing all activities, resources, projects and personnel in the Department, and overseeing approximately 15 staff on the following teams: Tastings, Culinary, and Event Service. Performance is measured against Hospitality Dept net profit, guest reviews and staff performance.
The work week is generally 9:30am to 5:30pm, Wednesday through Sunday, and the budgeted salary is $60,000 to $70,000, depending on prior experience. An annual bonus based on net income is additional.
Comprehensive training is provided on our policies, food & beverage protocols, business management, and of course, cider!
Other benefits include:
- Casual dress
- Company events
- Dental care
- Discounted or free food and beverages
- Education allowance**
- Extended health care
- Free on-site parking
- Life insurance
- Mileage reimbursement for work related travel
- Technology allowances (cell phone, computer)
- Paid time off for sickness, bereavement or extreme weather events
- RRSP matching**
- Store discount
**After one year in this position
About Us
Sea Cider is a certified organic orchard near Victoria, BC that crafts award-winning cider from heirloom apples. Our mission is to create exceptional cider experiences as a community-minded, conscientious land steward. We foster a positive, inclusive, and collaborative work culture and are tenacious in our efforts to produce outstanding cider and memorable customer experiences.
About You
You excel at management, leadership and fostering a positive team culture. You have a gift for managing people, schedules, projects and budgets, all while providing guests with an exceptional experience. In addition you have:
- Education: Serving It Right required; Food Safe required. Post secondary degree or diploma in management or related field required.
- Vocational experience: at least three years as a Manager (e.g. Restaurant Manager), responsible for department planning, budgets, schedules, people and projects.
- Industry experience: At least five years of experience in hospitality/events or the food & beverage sector.
- People management: At least three years of experience in recruiting, training, scheduling, supervising and reviewing the performance of direct reports. A gift for creating a positive team culture while maintaining service standards and team focus.
- Communication skills: excellent written and verbal communication skills, a gift for diplomacy, and a proven track record in problem solving, resolving customer complaints successfully, and avoiding complaints in the first place!
- Project management: experience planning projects, a timeline and project deliverables.
- Financial management: experience managing labour and supply budgets, as well as implementing strategies to grow revenue and improve profitability.
- Technology & equipment: Highly proficient using common industry software, and an eagerness to learn new programs and upgrade systems to improve financial and service outcomes. Experience with standard food & beverage service equipment, arranging maintenance, and troubleshooting equipment issues.
- Personal aptitude: a high degree of professionalism and personal accountability for achieving targets. Curiosity, great listening skills, a gift for collaboration and an openness to feedback. A willingness to “roll up your sleeves” to get the job done and work “shoulder to shoulder” with colleagues. An interest in learning about cider!
- Work week available: Able to work full time hours year round. Willing to work occasional evenings to meet the needs of the business per Sea Cider’s lieu time policy.
- Physical requirements: Able to lift up to 25 kg several times daily (cases of cider, stacks of chairs, for example) and to work walking and standing up, indoors and outdoors, rain or shine, for hours at a time.
- A Health & Safety mindset, and agree to follow our Communicable Disease Plan and all safety protocols.
- Continuous improvement: A desire to work for a business that is growing and seeking to continually improve
How to Apply
Qualified applicants are encouraged to apply in confidence to hr@seacider.ca with a resume plus a cover letter that describes how you meet the requirements for the position. We thank all applicants for applying; however, only short-listed candidates will be contacted.